Frequently Asked Questions

EOnlineSchedule is a cloud-based platform designed specifically for booster clubs and volunteer non-profit organizations. It helps you manage member registrations, event scheduling, document submissions, earnings distribution, and donation tracking—all from any device with internet access.

Our platform is tailored for booster clubs working at concession venues across the US, with pre-configured document templates and compliance features to meet venue-specific requirements.

Nothing. You can create your club yourself and try it free for 30 days, with no credit card: up to 30 members, 3 locations and 15 upcoming events, with event sign-ups, reminders and attendance. Custom teams and document storage are paid add-ons. When the trial ends the club is locked and your data is kept for 60 more days; email us during that time to start a paid plan and pick up where you left off. Our pricing is designed specifically for non-profit organizations, starting at just $50/month.

Yes! We offer full-featured mobile apps for both iOS and Android. Members can use the app to:

• Subscribe and unsubscribe from events
• Join event queues and trade shifts
• Upload documents and receipts
• View their earnings after event reconciliation
• Request donations from their earnings
• Manage their profile and dependent accounts
• QR code check-in at partnered venues (see below)

The mobile app provides complete self-service capabilities for your members on the go.

When your booster club works at events organized by concession companies that also use our software, members can enjoy seamless check-in through the mobile app.

The mobile app displays a unique QR code for each member. At the venue, members simply scan their QR code to check in for their shift. This provides:

• Fast and contactless check-in process
• Automatic attendance tracking
• Real-time verification of member credentials and documents
• Accurate hour tracking for earnings calculation
• Reduced administrative overhead for organizers

This integration makes it incredibly easy for your members to work at partnered venues while ensuring accurate record-keeping for both your booster club and the event organizer.

Absolutely. We take data security very seriously, especially for non-profit organizations handling member information, financial records, and sensitive documents.

Our servers are hosted in state-of-the-art datacenters with 24/7 monitoring, encrypted SSL connections, and fully redundant infrastructure. All data is automatically backed up at regular intervals to multiple secure locations.

We comply with industry-standard security practices to ensure your member data, earnings information, and documents remain private and secure.

We understand that different concession organizers have their own specific document requirements. Our platform comes with pre-configured templates for major organizers, and you can customize forms for each venue's unique needs.

Documents can be set as mandatory before members can subscribe to events, ensuring compliance. Administrators have full control to review, approve, or reject submissions with feedback to members.

After each event, administrators can distribute earnings to members based on hours worked and tips received. The system tracks:

• Hours worked per member per event
• Tips and additional earnings
• Receipt submissions for reimbursements
• Donation requests from member earnings

Once an event is reconciled, members can view their earnings through the web portal or mobile app. This provides complete transparency and accurate record-keeping for your organization.

Absolutely! We actively listen to our booster club customers and regularly add features based on their feedback. Many of our current features came directly from customer suggestions.

While we focus on features that benefit the broader booster club community, we're always interested in hearing about your specific needs and challenges.

Our messages sometimes get lost in spam filters. Here are some things you can try:

• Check your spam or junk folder
• Wait a little while, it may still show up
• Sign up again with a different e-mail address
• Add our domain to your email whitelist

E Online Scheduling works with all modern browsers including:

• Chrome (recommended)
• Firefox
• Safari
• Microsoft Edge
• Opera

That's basically every browser out there, so you don't have to worry whether it will work properly on the computer of your end users.

Thank you for helping us to improve the site. We appreciate when users report issues as it helps us maintain a high-quality service.

Please use our contact form to notify us about any bugs. All e-mails are answered promptly, usually within 24 hours.

Yes! Our platform supports dependent accounts where parents (primary members) can manage their children's activities and subscriptions.

All earnings, hours, and donations for dependents can be consolidated with the parent member's account for simplified tracking and reporting. This makes it easy for families where multiple members participate in booster club activities.

Yes. Connect your AI assistant to your club and ask in plain language: what you and your kids are signed up for, why someone can't sign up, whether Saturday's event is staffed, or what's waiting for approval.

• Members can sign up, withdraw, trade shifts, join queues and arrange carpools
• Admins can record attendance from sign-in sheets, assign stands, message members, review documents, receipts and incidents, and edit or copy events
• Every change is previewed and made only after you confirm it
• The AI sees only your club and only what your role can already see

Your club administrator turns AI on per role, and anyone can disconnect at any time.

Concession organizers get a live dashboard showing all stands and positions across their venue. The system displays:

• Which positions are filled or vacant in real-time
• Color-coded status indicators for quick visual assessment
• Instant updates as volunteers check in via QR codes
• Coverage levels across multiple stands simultaneously
• No-show alerts and staffing gaps

This gives organizers complete visibility into their staffing situation throughout the event, enabling quick decisions and adjustments.

Two-way sync eliminates duplicate data entry between venues and booster clubs. When you partner with booster clubs using our platform:

• Volunteer rosters automatically sync from NPOs to your venue for check-in
• Position requirements and stand assignments sync bidirectionally
• Mandatory documents (food handlers cards, background checks) are shared automatically
• Schedule changes instantly update for all parties
• No manual spreadsheets or email chains needed

This seamless integration saves hours of administrative work while ensuring everyone has accurate, up-to-date information.

Absolutely! Our drag-and-drop adjustment feature makes it easy to handle last-minute staffing changes:

• Simply drag volunteers between stands and positions
• Handle no-shows by quickly reassigning available staff
• Automatic notifications sent to affected volunteers
• Full audit trail of all changes for accountability
• Changes sync instantly with booster club records

This intuitive interface means you can adapt to changing conditions without chaos or confusion.

We understand that venue operations vary significantly based on season length, event size, and number of partnered organizations.

Rather than one-size-fits-all pricing, we work directly with concession organizers to create custom pricing based on:

• Your season schedule and number of events
• Venue size and number of concession stands
• How many booster clubs you work with
• Specific feature requirements

Contact us to discuss pricing tailored to your venue's needs.

Yes. Venue staff can ask which events need attention, whether an event is ready and who isn't cleared for their position, and which stands are short on the day. With their confirmation, the AI can assign stands and send offers, check people in, mark no-shows, close stands and update eligibility from a background check sheet.

Booster clubs and NPOs that work the venue's events can sign up, answer offers and name their people the same way. Each NPO sees only its own sign-ups. Venue admins turn AI on per role.